This guide walks you through logging in to DocuSign with your UCLA department email, completing UCLA Single Sign-On, and finding documents that need your signature or review.
Estimated time: 2 minutes to sign in, 1–5 minutes per document.
Open DocuSign →Open DocuSign
Open Google Chrome and go to account.docusign.com. You will see the DocuSign login page.
What to do:
- Enter your UCLA department email address.
- Click NEXT.
UCLA Single Sign-On
After clicking NEXT, DocuSign redirects you to the UCLA Login page.
What to do:
- Enter your UCLA Logon ID.
- Enter your UCLA password.
- Complete Duo authentication when prompted.
- Click Login.
DocuSign Home Page
After successful login, you arrive at the DocuSign Home page. The dashboard groups your documents into four tiles:
- Action Required — documents waiting for your signature or approval.
- Waiting for Others — documents you have already signed that are waiting on someone else.
- Expiring Soon — documents that need attention before they expire.
- Completed — documents that have been fully processed.
Review documents requiring action
If the Action Required tile shows a number greater than zero:
- Click Action Required.
- Select the document you need to review.
- Read the document carefully before signing.
Sign the document
When the document opens:
- Click the yellow Start button, if shown.
- Step through each required field in turn.
- Click each Sign tag where prompted.
- Adopt or confirm your signature the first time you are asked.
- Continue until every required field is complete.
Finish
After reviewing and signing:
- Click Finish.
- Wait for the confirmation message.
- The document moves from Action Required to Completed.
Download a completed document
To save a copy for your records:
- Open the Completed tile.
- Find the document and click Download on the right.
- Save the PDF to your computer.
Troubleshooting
I cannot log in
- Confirm you are using your UCLA department email, not a personal address.
- Re-enter your UCLA Logon ID and password carefully — both are case sensitive.
- Complete the Duo prompt on your phone or hardware token.
- If Duo never arrives, open accounts.iam.ucla.edu to verify your Duo enrollment.
I do not see my document
- Open the Action Required tile — it may not be on the home page summary.
- Refresh the page (⌘ + R on Mac, Ctrl + R on Windows).
- Confirm with the sender that the envelope was sent to the correct email address.
- Check your email for a DocuSign notification — it sometimes lands in Spam or Promotions.
I forgot how to get to DocuSign
Go to: account.docusign.com
UCLA email → UCLA Login → Duo → DocuSign Dashboard.
I still need help
Email the EPSS Helpdesk at help@epss.ucla.edu with a short description of what you were trying to do and a screenshot of any error message.