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Author: Omar Abuassaf

EPSS DocuSign Quick Guide

This guide walks you through logging in to DocuSign with your UCLA department email, completing UCLA Single Sign-On, and finding documents that need your signature or review.

Estimated time: 2 minutes to sign in, 1–5 minutes per document.

Open DocuSign →

Open DocuSign

Open Google Chrome and go to account.docusign.com. You will see the DocuSign login page.

What to do:

  1. Enter your UCLA department email address.
  2. Click NEXT.
Tip: Use your UCLA department email (for example, name@epss.ucla.edu) — not a personal Gmail or Yahoo address. DocuSign uses this to route you to UCLA Single Sign-On.

UCLA Single Sign-On

After clicking NEXT, DocuSign redirects you to the UCLA Login page.

What to do:

  1. Enter your UCLA Logon ID.
  2. Enter your UCLA password.
  3. Complete Duo authentication when prompted.
  4. Click Login.

DocuSign Home Page

After successful login, you arrive at the DocuSign Home page. The dashboard groups your documents into four tiles:

  • Action Required — documents waiting for your signature or approval.
  • Waiting for Others — documents you have already signed that are waiting on someone else.
  • Expiring Soon — documents that need attention before they expire.
  • Completed — documents that have been fully processed.

Review documents requiring action

If the Action Required tile shows a number greater than zero:

  1. Click Action Required.
  2. Select the document you need to review.
  3. Read the document carefully before signing.

Sign the document

When the document opens:

  1. Click the yellow Start button, if shown.
  2. Step through each required field in turn.
  3. Click each Sign tag where prompted.
  4. Adopt or confirm your signature the first time you are asked.
  5. Continue until every required field is complete.
Tip: DocuSign hides the Finish button until every required field is filled in. If you don’t see it yet, look for a yellow arrow on the left side that jumps you to the next unfilled field.

Finish

After reviewing and signing:

  1. Click Finish.
  2. Wait for the confirmation message.
  3. The document moves from Action Required to Completed.

Download a completed document

To save a copy for your records:

  1. Open the Completed tile.
  2. Find the document and click Download on the right.
  3. Save the PDF to your computer.

Troubleshooting

I cannot log in
  • Confirm you are using your UCLA department email, not a personal address.
  • Re-enter your UCLA Logon ID and password carefully — both are case sensitive.
  • Complete the Duo prompt on your phone or hardware token.
  • If Duo never arrives, open accounts.iam.ucla.edu to verify your Duo enrollment.
I do not see my document
  • Open the Action Required tile — it may not be on the home page summary.
  • Refresh the page (⌘ + R on Mac, Ctrl + R on Windows).
  • Confirm with the sender that the envelope was sent to the correct email address.
  • Check your email for a DocuSign notification — it sometimes lands in Spam or Promotions.
I forgot how to get to DocuSign

Go to: account.docusign.com

UCLA email → UCLA Login → Duo → DocuSign Dashboard.

I still need help

Email the EPSS Helpdesk at help@epss.ucla.edu with a short description of what you were trying to do and a screenshot of any error message.

How to Install Microsoft 365 / Office Apps

This guide explains how to install Microsoft 365 apps such as Word, Excel, PowerPoint, Outlook, and Teams using your UCLA account.

Step 1 — Go to Microsoft 365

  1. Open a web browser and go to one of the following links:

Step 2 — Sign In with Your UCLA Account

  1. Click Sign in.
  2. Enter your UCLA Logon ID and password.
  3. Complete the UCLA Single Sign-On process.
  4. Approve the MFA/Duo prompt when requested.

Note: You must sign in using your UCLA account to access the Microsoft 365 apps provided through UCLA.

Step 3 — Download the Microsoft 365 Apps Installer

  1. After signing in, click apps link at the left.
  2. In the top-right corner, click Install apps.
  3. Select Microsoft 365 apps.
  4. The installer will begin downloading to your computer.

Step 4 — Open the Downloaded Installer

Once the download is complete, open the installer file:

  • Windows: Open OfficeSetup.exe
  • Mac: Open Microsoft_365_and_Office_Installer.pkg

Step 5 — Complete the Installation

  1. Follow the on-screen installation prompts.
  2. Keep your computer connected to the internet while the installation is running.
  3. Wait until the installation finishes completely.

Important: Do not disconnect from the internet or shut down your computer until the installation is complete.

Step 6 — Activate Microsoft Office

  1. Open any Microsoft Office app, such as Word, Excel, PowerPoint, or Outlook.
  2. When prompted, sign in again using your UCLA account.
  3. Complete any required UCLA SSO or MFA/Duo verification.
  4. After signing in successfully, Microsoft 365 should activate automatically.

Troubleshooting Tips

  • If you do not see the Install apps button, make sure you are signed in with your UCLA account.
  • If installation fails, restart your computer and try running the installer again.
  • If Office asks for activation, open Word or Outlook and sign in again with your UCLA account.
  • If you recently changed your UCLA password, use the updated password when signing in.

Need Help?

If you have trouble signing in, installing Microsoft 365, or activating the apps, please contact EPSS IT support for assistance.

How to Access and Use the EPSS Calendar

This guide explains how to log in to the EPSS Calendar and create a room reservation.

Step 1 — Access the EPSS Calendar

Open your web browser and go to:

https://calendar.epss.ucla.edu

Log in using your EPSS username and password. This is the same account you use for other EPSS department systems.

Note: If you have trouble logging in, please contact EPSS IT support for assistance.

Step 2 — Open “My Reservations”

After logging in:

  1. Click My Reservations from the top menu.
  2. You will see a page showing your current and past reservations.

Step 3 — Create a New Reservation

  1. Click the Create New Reservation button.
  2. A reservation form will open where you can enter your booking details.

Step 4 — Fill in the Reservation Details

Complete the form with the required information, including:

  • Room / Resource: Select the conference room or resource you want to reserve.
  • Date: Choose the reservation date.
  • Start Time / End Time: Select the time period for your reservation.
  • Your Name and Contact Info: Enter your organizer information.
  • Event Name / Purpose: Provide a short description of the reservation.
  • Zoom Cart: Optional, if needed and available for the selected room.

Step 5 — Submit the Reservation

After reviewing the information, click Create Reservation to finalize your booking.

Notes and Tips

  • You can check room availability from the Calendar tab before creating a reservation.
  • If you cannot see the available rooms or cannot submit a reservation, please contact EPSS IT support.

EPSS Department VPN (WireGuard) — User Setup Guide

EPSS Department VPN (WireGuard) — User Setup Guide

This guide walks EPSS department members through connecting to the EPSS Department VPN using WireGuard.

What you need

  • Your EPSS username and EPSS/AD password
  • A device (Windows, macOS, iPhone, or Android)
  • Internet connection

Step 1 — Go to the EPSS VPN Portal

  1. Open a web browser and go to: https://v.epss.ucla.edu
  2. Log in using:
    • Username: your EPSS username
    • Password: your EPSS/AD password

Step 2 — Create a New VPN Configuration

  1. On the portal page, locate New Configuration.
  2. For Profile / Type, choose: WireGuard.
  3. In the Name field, enter a label for your device, for example:
    • Laptop
    • Office-PC
    • iPhone
    • Android
  4. Click Create / Download to generate your configuration.

Tip: Create a separate profile for each device (e.g., one for your laptop and one for your phone).

Step 3 — Install WireGuard (Choose your device)

A) Windows (Recommended)

  1. Download WireGuard from: https://www.wireguard.com/install/
  2. Install WireGuard like a normal program.

Import your VPN profile (Windows)

  1. Open WireGuard.
  2. Click Add Tunnel.
  3. Select Import tunnel(s) from file.
  4. Choose the downloaded .conf file.
  5. Click Activate.

Connected? You should see the tunnel marked as Active and traffic counters increasing.

B) macOS

Install WireGuard

  1. Download WireGuard from:
    https://www.wireguard.com/install/
  2. Open the downloaded .dmg file.
  3. Drag WireGuard into the Applications folder.
  4. Open WireGuard from Applications.

Note: If WireGuard does not open, check System Settings → Privacy & Security and click Allow if prompted.

Method 1 — Import from File (.conf)

  1. Download the configuration file (.conf) from the EPSS VPN portal.
  2. Open WireGuard.
  3. Click Import Tunnel(s) from File.
  4. Select the downloaded file.
  5. Toggle the tunnel ON.

Method 2 — Add Configuration by Copy/Paste (Manual)

  1. On the EPSS VPN portal, create a WireGuard configuration.
  2. Click View or open the configuration details.
  3. Copy the full configuration text (it starts with [Interface] and includes [Peer]).
  4. Open WireGuard on your Mac.
  5. Click Add Empty Tunnel.
  6. Delete any existing text in the editor.
  7. Paste the configuration you copied.
  8. Give the tunnel a name (e.g., EPSS VPN).
  9. Click Save.
  10. Toggle the tunnel ON.

Connected? The tunnel should show Active and traffic should begin.

If WireGuard does not open on macOS

  • This may be due to macOS security or managed device restrictions.
  • If the app does not open or crashes, use the alternative below.

Alternative (Recommended if WireGuard fails)

  1. Download Tunnelblick:
    https://tunnelblick.net
  2. From the EPSS portal, create a configuration using:
    • OpenVPN (Prefer UDP)
  3. Download the file and double-click it to import.
  4. Click Connect.

C) iPhone / Android (Using QR Code)

  1. Install WireGuard from the App Store / Google Play.
  2. On the EPSS VPN portal, generate a WireGuard configuration and display the QR code.
  3. Open the WireGuard app and tap Add a tunnel.
  4. Select Create from QR code.
  5. Scan the QR code.
  6. Toggle the tunnel ON.

Step 4 — Verify It Works

  1. Keep WireGuard ON.
  2. Open the internal EPSS resource you were provided (example: internal apps/admin pages).

If it loads while VPN is ON, you are done ✅

Common Issues & Fixes

“It connects but nothing works”

  • Disconnect and reconnect WireGuard.
  • Confirm you imported the correct profile for the correct device.
  • If you recently changed your EPSS password, generate and download a new profile.

“I don’t see a download / it gave me OpenVPN instead”

  • Go back and make sure you selected WireGuard (not OpenVPN).

“I can’t log into the portal”

  • Verify your EPSS username/password works for other EPSS services.
  • If your password recently changed, try again or contact EPSS IT for help.

Need Help?

If you need help, please contact EPSS IT and include:

  • Your device type (Windows/macOS/iPhone/Android)
  • A screenshot of the error (if any)

How to Forward Your EBSS Email to Your g.ucla.edu Account

How to Forward Your EBSS Email to Your g.ucla.edu Account

Follow the steps below to forward your EBSS email to your g.ucla.edu email account:

  1. Go to the Office Website
    Open your web browser and go to office.com
  2. Click Sign In
    Click the Sign In button located in the top-right corner of the page.
  3. Enter Your UCLA Credentials
    Enter your UCLA email in the format: uclausername@ucla.edu and click Continue. This will redirect you to the UCLA Single Sign-On portal.
  4. Log In with Your UCLA Logon ID
    Enter your UCLA Logon ID and password, then click Sign In.
  5. Click Continue and Confirm
    If prompted, click Continue, then select Yes to stay signed in.
  6. Access the Office 365 Home Page
    Once signed in, you’ll be redirected to the Office 365 dashboard.
  7. Click the Outlook App
    From the app list, click on Outlook.
  8. Open Settings
    Click the gear icon at the top-right corner to access Settings.
  9. Choose ‘Mail’ from Left Menu
    In the settings panel, click on Mail from the left sidebar.
  10. Select ‘Forwarding’
    Scroll to and select Forwarding from the middle panel options.
  11. Enable Forwarding
    • Turn on Enable Forwarding.
    • In the field provided, enter your g.ucla.edu email address.
    • Check the option to Keep a copy of forwarded messages.
    • Click Save.
  12. You’re All Set!
    Your EBSS emails will now be forwarded to your g.ucla.edu email address automatically.

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