Zoom Phone Help

On May 15th 2023, EPSS staff have switched from using landline phones to Zoom phone. This change has a number of implications, changing how we make and receive “voice calls”. At this time, only the EPSS Staff have made the switch, and we will update this guide as more information becomes available.

Most questions about setup and using the zoom phone can be answered by watching ( or skimming) the training below:


And this is a page that has reference material in a text based format, if you prefer to learn that way:


For other matters, please contact the helpdesk via email at helpdesk@epss.ucla.edu

About Zoom Phone

Zoom Phone is a VOIP system built into Zoom, which allows UCLA to route calls made to campus phone numbers to individual user’s zoom accounts. Previously, you may have had a phone line assigned to you in your office, which was registered with the building manager. Zoom phone replaces this line and associates the number to your UCLA zoom account.

Not all phone lines will be transferred to Zoom Phone. Shared lines, Emergency lines and some automated alerting systems will remain on legacy technology for the time being.

Many Aspects of this new system are different than the older paradigm of a “land line” including that the phone number is now no longer tied to a physical location, and instead of a desktop phone receiver, the Zoom application is used to make and receive calls. In most cases, this means that the Phone on your desk will no longer be usable, and you will have to “re-learn” how to make and receive calls using an electronic device, such as your computer, personal smartphone using UCLA Zoom software, or a dedicated zoom phone handset (which will provide the closest experience to the old phone handset).